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A world-class experience. For everyone.

Hardwired into Clayton Home Building Group’s® culture is our drive to create world-class experiences for team members, homeowners and valued retail partners.

World-class team member experience

Female Clayton Supply Crossville Team Member posing with window frame

Providing a world-class customer experience starts with a world-class team member experience. Clayton Home Building Group embraces a culture of innovation and empowerment by sourcing all ideas – big and small – from team members for collaborative, relentless process improvement excellence.

We strive to Be a home, where team members can be our authentic selves and have a sense of belonging, work-life balance and a true career path with opportunities for growth and formal leadership development. 

World-class customer experience

 

Opening doors to a better life through home ownership requires a customer-first mindset in everything we do. We conduct ongoing consumer research for insights that inform home design choices and seek ways to make home buying and ownership more enjoyable.

We’re investing in intuitive, easy-to-use technology that puts the process of home research, selection, buying and maintenance literally in the palm of your hand.

Feedback-driven performance

Call center team members

And we’re always asking how we can do better. At Clayton, we ask new homeowners for feedback and use the Net Promoter Score® (NPS®) system, a brand loyalty metric, to perpetually gauge how we’re doing and identify where we can improve. We listen to the voices of our customers, and they rank us as world-class, with a 64 net promoter score.

Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., Bain & Company, Inc. and Fred Reichheld.

64 score is based on received responses in 2023.

Valued retail partnerships

CHBG - A father and daughter visiting a retail home center

We work closely with our more than 1,000 retail partners and seek their feedback on major decisions and initiatives. This customer-first mindset ensures we’re doing the right thing for them and home buyers.

We believe relationships built on trust shouldn’t be complicated, and 70% of our retail partners who responded to our 2023 B2B Retail Partner Survey say it's extremely easy to do business with Clayton Home Building GroupWe’re grateful to our retail partners who help us fulfill our purpose of Opening doors to a better life.